We’ve launched a brand new Reviews Overview Dashboard in Labs to give you deeper insights into your reputation performance—all in one place.
What’s new
Unified performance view
Track average ratings and total reviews over time
Visualise trends with interactive charts (monthly/yearly views)
Customisable Dashboard
- Show/hide sections with the new “Sections” control
- Reorder modules to fit your workflow
Source & Page Filtering
Filter data by specific pages and review sources
Get more granular insights into where your reviews are coming from
AI Review Summary
Instantly generate concise AI summaries of customer feedback
Filter by selected sources, pages, and date ranges
Sentiment Analysis
Understand customer perception with positive, negative, and neutral breakdowns
Review Requests Analytics
- Monitor requests across Email, SMS, and WhatsApp
- Track funnel metrics: sent → opened → clicks → conversions
- View source breakdown (workflow, bulk, direct)
Review Response Insights
- Measure response rate, AI vs manual responses, and unresponded reviews
- Track average response time trends
Video Testimonials Tracking
- Monitor requests sent, submissions, and engagement
- View conversion performance and submission trends
- Track average video length
Review Widget Performance
- Analyse widget loads, impressions, and clicks
- Understand on-site engagement with your reviews
Flexible Date Filtering
Apply custom date ranges across all widgets for deeper analysis
Labs Feature
This feature is currently available in Labs. We’d love your feedback to help shape future improvements!
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