Embedded Live Chat Widget

Modified on Thu, 16 Apr at 4:40 AM

Summary of the release:

You can now embed the Live Chat Widget directly inside your website or funnel content 
instead of limiting it to a floating chat bubble. This allows for a more integrated, conversion-focused chat experience aligned with your page layout.

What’s New?

Embedded / Inline Placement for Live Chat

New
Embedded/Inline option
under Widget Placement.
Renders the chat widget
within page content
(e.g., below hero section, inside forms, near CTAs).
Moves beyond traditional
sticky/floating chat bubbles
.

Seamless On-Page Experience

Chat feels like a
native part of your website layout
instead of an overlay.
Improves
visibility and engagement
by placing chat exactly where users take action.

Simplified Customization for Inline Mode

Focused customization options relevant to embedded experience.
Real-time preview reflects
inline rendering inside the page layout
.

Flexible Deployment Across Digital Properties

Works across: Funnels, Websites, Landing pages, Custom HTML sites and all other places where widgets are supported.
Supports
multiple embedded placements
across pages.

Mobile-Responsive by Default

Automatically adjusts layout for smaller screens ensuring a
consistent mobile experience
.

How to Use?

Navigate to
Sites → Chat Widget
.
Create or open an existing
Live Chat Widget
.
Go to the
Style tab
.
Under
Widget Placement
, select
Embedded/Inline
.

Customize widget appearance (theme, messaging, branding).
Click
Get Code
and copy the embed snippet.
Add the code to your:

Funnel (via Code element), or
Website (HTML/embed section).

Publish the page — the widget will render inline within your content.

Why This Feature?

Higher conversion potential
by placing chat at key decision points (CTAs, forms, pricing sections).
Creates a
more natural, less intrusive experience
compared to floating widgets.
Gives businesses
full control over chat placement and UX design
.
Enables better alignment with
funnel strategy and page storytelling
.

Notes:

Existing
Sticky widget behavior remains unchanged
.
Embedded and sticky widgets can be used
together across different pages
.
No changes to
chat routing, messaging, or backend workflows
.